Using our remote management and monitoring software, we can manage your IT comprehensively. Our tools and expertise allow us to keep your systems and devices up to date while you focus on running your business. Our technicians will support your employees with their IT requirements, users can email our helpdesk or call our team for support with anything IT related. This can range from connecting a printer to repairing a disk drive or data recovery. We are always happy to help, regardless of how small you feel the issue might be.
The majority of support requests can be resolved remotely but we are happy to arrange a site visit within an agreed time-frame to resolve any issue which cannot be dealt with remotely.
We will develop an understanding of your technology and offer advice on how your systems could be improved using cost effective methods. This includes networking/cloud solutions to allow users to share data and communicate in an efficient manner. We will also review your working conditions and advise if improvements can be made with the introduction of hardware such as a docking station for multiple screens when using a laptop.
Software updates will be regularly installed on your devices using patch management, this can be done out of hours to reduce any downtime for your workforce.
A support contract will be devised with you to cater for your specific IT requirements. We understand that each business will have its own unique needs which is why we offer an extremely flexible approach. Our services also include 24/7/365 emergency on site support if required.
We have vast experience in IT management over multiple sites, currently managing IT for companies with over 150 sites. Our networking solutions linking sites together will allow you to operate effectively.