Services

IT Service Desk

Computer Response Limited Service Desk focuses on offering mutual support and enhancing the user experience. The call handling system provides vital help and advice from technical experts, and is focused on delivering “first call fix” incident resolution. From dedicated to shared solutions, dependant upon anticipated call volumes, CRL is able to deliver a comprehensive, cost effective and flexible support service. 

By using CRL Service Desk you can benefit from:

Bespoke technical support service to cover key products and applications

Dedicated or shared solutions

Guaranteed incident resolution within agreed timelines

Call logging, contact validation and progress monitoring

Problem management

Change management

Remote support

Regular call reporting and analysis

Service excellence - 24 hours a day, 365 days a year

Network Services & Infrastructure Management

CRL Network Services supports a diverse range of LAN/WAN, data, voice and video technologies. Success is based on high levels of technical skill, solid manufacturer relationships and exceptional parts and logistics infrastructure. Essentially server, systems and software skills are combined into one group, which means that CRL is focused on delivering tailored “always-available” network access both efficiently and securely.

By using CRL Network Services you can benefit from:

Dedicated Technical Account Teams

Flexible service levels

Bundled remote support

Security services

Guaranteed rapid call response

Incident tracking

Monitoring and alerting of critical components

Integrated technical assistance and fault management

Service excellence – 24 hours a day, 365 days a year

Remote Management Services & Monitoring Management

CRL Remote Management Service offers a complete off-site monitoring, maintenance and administration solution for servers, networks and desktops. The service sees CRL assume responsibility for operation and support tasks, trouble shooting and fault resolution, back up and restore activities, documentation, routine changes, access rights and other procedures. As a result CRL is able to deliver a comprehensive and flexible support service with significant cost benefits, economies of scale and enhanced service levels.

 

By using CRL Remote Management you can benefit from:

Performance management and administration

Capacity management

Frequent infrastructure reviews and recommendations for improvement

Robust and resilient systems with minimal downtime

Instant installation of technical updates

A best of breed operational environment

Integration with back office system

Flexible connectivity

Monitoring, analysis and reporting on core processes

Service excellence – 24 hours a day, 365 days a year

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